Need to rant and I am sure the toddler doesn’t want to hear it. So, I realize I am OCD. I don’t like to buy things online without using Express delivery, because as I stated I am not a patient person. If I paid for it I want it as soon as possible. Same goes for sending out computers for repair. For my Fujitsu products, I always just take them to a local authorized repair shop so that they aren’t going to Memphis and back. The last one I used was REALLY great in that they would let me bring it in, diagnose it, order the parts and let me take it home (since it was still functional both times), then they would call when the parts were in and they could perform the repair. I was only without my computer for half a day while they did the repair. I know, I am spoiled.
Just called OQO again and this time I was informed my computer was not lost, it is sitting on the dock waiting to be shipped (with no shipping date in sight).
They are apparently having technical difficulties. What that means in terms of shipping I have no idea. I guess they can’t create a shipping label? I was told today that my log never said it shipped Thursday, THEN WHY IN THE HELL HAVE I BEEN TOLD THAT BY 5 OQO CS REPS??? Apparently this is a training issue that has been addressed. I certainly would say it is a training issue if everyone keeps telling me it shipped Thursday (until today) and the computer didn’t tell them that. Did they just make it up out of thin air????? I certainly didn’t make it up that I have been told that since Friday.
I once again asked if I could just have someone pick it up, but the more I think about it I am not sure I want my mom to have to go pick it up then pay to send it to me on my dime when the stupid warranty should pay for it. It really doesn’t make sense to me that it is somewhere collecting dust when the damn thing is supposedly repaired. Of course as I mentioned, I am already anticipating that since the keyboard was not replaced that w key may still not be functioning and it will need to go back. Do you think there is a chance in hell I would send it back under these circumstances again??? Since it is still there, any chance they could just look at it again?
Now, maybe not in my case because this Monday it will only be 2 weeks since I sent it, but what about all these people who have waited weeks/months for their OQO to be repaired because it needs a motherboard and they are on backorder. Are their warranties being extended for the length of time the company keeps their computer? I feel really bad for them if that is their only computer. Compared to others I am sure my woes seem insignificant.
So let me clarify, I realize my expectations might be too high. If I am told the computer has shipped I would expect it had been shipped. I expect that if I am told an expected 2 day repair with overnight shipping there and overnight shipping back, that unless there was something else major found wrong with the unit that it would be back within the week. It shouldn’t take several calls, chats, rants on OQOtalk.com, and pissed off blog postings to get a straight answer. If ANYONE had initially told me there was a delay in shipping because of technical difficulties I would like to believe I would have been okay with that. those who actually know me may disagree, but I certainly wouldn’t be as mad as I am now. However, after being fed misinformation, stalking my email for an update, wasting several of my AT&T mobile minutes speaking to OQQ reps and FedEx tracking, wasting time waiting for the FedEx man on Monday, I am not okay with that. Particularly since I was minutes from the OQO repair facility on Friday having Vietnamese and I could have just swung by and picked up my own damn computer.
Truth be told, as you can read on my blog I have many devices. OQO is the new toy and I really hated to send her off after only a week of playing with her. After using it that week I got really used to being productive using it. I can use my u810, but the OQO is really just easier to pull out and get on the internet. I LOVE the scroll bars and now I hate scrolling down a webpage using the FN and down arrows. I am just pissed and see it as a waste of my money to currently own something I can’t play with.
Hopefully I will calm down and I will have computer back as soon as possible. According to the corporate person I spoke to it will not be shipped today and he should have an update for me by Friday. So exactly a week after it should have arrived I should have an update.
On Monday I added a 2+ top model with Gobi to me OQO shopping cart. Needless to say I have NOT hit the buy button and at this point am not sure I am going to. It would have been the most I paid for a computer sans my Sony T150 that I spent >$2100 on including the extended warranty.
There will be no additional postings about this until the machine is back at my house. I simply can’t waste anymore time on this.
Okay, going to watch Fringe now.
