Posts Tagged ‘good customer service’

Whatever I have done to offend the Apple Gods… I repent [now on my 2nd iPhone 3G]

Dear Steve Jobs [or other Apple god-like figures]

I realize that when I sit in meetings and make fun of the people with Macs, I might have offended thee.

I realize that when I stated over and over again that I was not a Mac fan-girl, I might have offended thee.

I realize when the iPhone first came out and I didn’t immediately plunk down the $600 to get one and I laughed at the people in line sleeping outside AT&T waiting for one, I might have offended thee.

I thought I would have made up for it by buying myself an iPhone, then a 2nd and now an iPhone 3G.

I thought that by publicly stating if you made either a tablet or a device < 10″ I would be FIRST in line to buy it really regardless of the cost, I would have repented for my previous Apple sins.

I thought that by stating the iPhone is the best device I have ever purchased, even compared to my UMPCs, this might have negated some of the past statement I made about MACs that were less than flattering.

I have been cursed with bad iPhones.  I bought two and had 5 different replacements.  I did not abuse them, but I kept getting ones that were faulty.

I JUST bought my new iPhone 3G last night, and tonight the screen failed.  I hit the Home button, nothing.  I thought it was dead so I plugged it in.  Instead of the charge symbol or the greeting screen, I got a brilliantly WHITE screen…… and then nothing.

I plugged it into the computer, I got the prompt to import pictures followed shortly by an automatic sync in iTunes.

I immediately called AT&T to ask my local store if anyone had reported such an issue and since I bought it yesterday did I need to take it to Apple or could they handle it.  They told me to bring it in.  This was news to my ears since AT&T is 3 miles from home while Apple is 20 miles and it was unlikely I could beg my way into a Genius appointment at 8pm at night.

It was painless.  They asked it I had done a hard reset, I said yes still no screen.  The AT&T rep looked over the phone, pressing some buttons (and looking for physical damage I suspect) and then he said they would just swap it for a new one.

I really like to report on good customer service as well as bad, and from this store I have gotten NOTHING but good CS since my move.

Now I am doing another upgrade of the software, another restore of my backup from the failed new iPhone3G, and then I will need to do ANOTHER sync.  Likely another 4 hours of prep to make my phone perfect [oh wait, just got the notification from iTunes it was done after only 20 minutes of restoring the backup, YIPPEE!!!]

So, I write this post to ask the Apple-gods for mercy.  I promise to sing your gospel.  I promise to refrain from speaking ill of your products and making myself a MAC user within a year.  I promise to treat my iPhone3G part 2 like it was a body part or my child.

PLEASE reverse your curse and allow me to enjoy this iPhone error-free  until a new model is released.

Okay, now I am off to reset EVERY password I have since I had to turn over the phone to AT&T and without seeing the screen I couldn’t do a wipe of the data.