Posts Tagged ‘Teleplan’

Update on my OQO Repair: still no ETA

Got an email from Andy Popell that they will have a shipping date for me tomorrow.  Again, am I being too impatient for expecting my computer tomorrow and not another update?

Did not get a returned email or phone call from Teleplan concerning my message left on the general RMA status voicemail or specific voicemail and email I sent to Cherie Brinkerhoff listed as the contact for Teleplan’s Dallas (Irving) location.

I swear if I don’t have the computer by the end of the week I will look for other people to call.  Considering news stations (San Francisco and Dallas) and BBB in CA and TX.  You suggest anyone else?

OQO Quality Control Issues: sound familiar?

I must admit, I read this post right before I sent mine in for repair and as a result I took pics of EVERY ANGLE while sitting at the FedEx Kinkos to prove my unit was scratchless when mailed (just in case).

http://mobilitytoday.com/news/008335/oqo_qc_problems

Dave also went through a litany of people: Bob, Dennis, Adam and Jose.

I have personally went through 4 different CS reps, Adam, Jose, and now Andy.

The funny thing is now that I know the repair work is farmed out to Teleplan it makes me read Dave’s post in a new way.  Teleplan is actually the one who must have scratched up his unit (likely why it needed a new touchscreen).  Then if it was shipped to Jose for a Bios update, he wouldn’t have known the unit wasn’t scratched when Teleplan received it in TX.

God… if I ever get it back what will happen if/when it needs repairs again?????

Called Teleplan concerning missing OQO

Okay, I got an email from Andy Propell of OQO in response to my email indicating he would look into it today.

I called Teleplan at 972-594-3400 and got an automated message giving me three options

  1. Dial 9 for a dial directory (you enter the first 6 letter of the person you are trying to call)
  2. Dial 1 to generate a new RMA
  3. Dial 2 to find out the status of a current RMA

Well, I tried 3 first.  However, you are forced to leave a message including your name, serial number, RMA number, and a phone number for them to call you back at.

After two hours I got impatient and called back to try #3 again.  Again, forced to leave a message (but I didn’t this time).  Next, I called back and tried #2.  I figure I can get a live person if I have to start a new RMA, right?  WRONG!  I get a message that it is an invalid choice and I am being transferred to the operator (which again is an automated person instead of a live person).

I can’t try #1 because I don’t know anyone’s name.

This is getting ridiculous.  My mom is not mean enough to send to the repair location, but I am thinking about sending my sister (she can be a real ***ch or my brother-in-law who is a cop).  I want my damn computer back.

Did you know that OQO repairs are farmed out to Teleplan?

Okay, call me naive.  I didn’t realize I was sending my computer to a company that just does the OQO repairs and not an actual OQO repair center.

Maybe this explains why it takes the Irving location 2 days to respond to an email (according to OQO CS). 

I found Teleplan’s number and plan to call on Monday. Perhaps they can shed some light on why repaired computers are not being shipped out.  Who is having the shipping issues, OQO or Teleplan?

BTW- some of the reviews on the web for Teleplan are horrible!  I never sent my Samsung Q1U in for a repair, but I wonder if they take care of those as well under the original manufacturer’s warranty.

For all the international OQO owners that complain about not being able to send it directly in, I wonder if that is a Teleplan policy or OQO policy.

Last, is this common practice?  I know the Fujitsu repair facility is in Memphis, TN as is their shipping center for some new and refurbished products.  Is that not a Fujitsu repair center?  Do they do the work themselves or do they farm out the work as well?